Shipping Policy 貨運條款
We make every effort to process your order on next working day.
In most cases it will ready to ship HK/Macau/Taiwan within 2/5/4 working days for Speed Express, and 4/6/9 working days for Standard Express.
Standard delivery service for Large or Heavy items : (1)Ship To Hong Kong only. (2)The delivery time is in 3-5 working days, and subject to the arrangement and/or confirmation of our customer service.(3)Required to have lift facilities for the delivering to floors. In case where an item to be delivered cannot fit in a lift or be transported by lift. Customers have to come down to ground floor for collection. (4)*[ Fee-for-Service ] If the delivery address is not on ground floor and there is not accessible by lift. Customer may contact our CS for details of the large product delivery and shop for special delivery service.
Due to a high volume of orders or postal service problem, shipments may be delayed up to 3-5 working days or more.
This information should be used as a general guide and is not guaranteed.
Any item ordered outside of the Hong Kong is subject to import customs taxes depending on the customs policies of different countries.
BACK ORDERS:
If not specified, out of stock items will automatically be placed on back order and shipped immediately when available.
Due to the holiday season, manufacturing delays may affect your order. We appreciate your patience and understanding and if you would like to request an order update, about your order, please contact us at ︰ sales@neware.com.hk
* In case there is any inconsistency or conflict between English and Chinese version of this terms and condition, the English version shall prevail. If any disputes, NeWare Technology (HK) Ltd. reserves the right for final decision.
我們將盡可能於下一個工作日處理您的訂單
一般情況下︰
發送貨物運往 (香港 /澳門 /台灣) ， 快速付運 需時約 (2 /5 /4) 個工作日 ，標準付運 需時約 (4 /6 /9) 個工作日
大型或重型物品標準付運 ︰ (1)只付運往香港 (2)一般送貨時間約為3-5個工作日後，具體以客戶服務的安排及/或確認為準。(3)必須使用升降機設施才能提供上落樓層/上門送貨服務。若貨品無法進入升降機，或沒有升降機服務直達收貨單位之樓層，貨品將安排於大廈地面完成交收。(4)*[ 按服務收費 ] 如送貨地址位於地面以上/下樓層而該樓宇沒有升降機設施可使用，客戶可以聯絡我們的客戶服務以了解大型產品運送資訊及另購買特別送貨服務 。
大批量訂單或郵政服務出現情況時，可能將會多延遲3-5個工作日或以上
(上述資訊只適用作參考，所需時間按實際情況而定) *香港以外地區訂購 可能需額外支付進口關稅 所需繳付關稅取決於不同國家的海關政策
缺貨事項：
如訂單出現缺貨情況，缺貨商品將自動延期交付，並於商品補充後立即發送如遇上假日季節或製造延遲時，可能會影響訂單發送時間，感謝您的理解和耐心等候
如需協助/查詢訂購事宜，請透過電郵聯繫︰ sales@neware.com.hk
* 如本條款中；中文版本與英文版本之間存在任何矛盾或衝突，則以英文版本為準。 如有任何爭議，「新威科技(香港)有限公司」將保留最終決定權。